GunSpec

My Support

Create and manage support tickets for billing questions, bug reports, feature requests, and general inquiries. Full threaded replies are supported. Available on Builder tier and above.

Authentifizierung erforderlichExplorer+

List Tickets

Returns your support tickets, newest first. Requires a paid plan (Builder or above).

GET/v1/me/support

Explorer+

  • stringHeadererforderlich

    Ihr API-Schlüssel. Authorization: Bearer <key> wird ebenfalls akzeptiert.

  • integerstandard1

    Page number, from 1 to 10,000

    Bereich
    1 – 10000
    Beispiel
  • integerstandard20

    Items per page (max 100)

    Bereich
    1 – 100
    Beispiel
  • string

    Filter by ticket status

    Akzeptiert
  • stringstandardcreated_at

    Sort field

    Akzeptiert
    Beispiel
  • stringstandarddesc

    Sort order

    Akzeptiert
    Beispiel

application/json

  • SupportTicket[]

    One page of results

  • string

    Opaque ticket id.

  • string

    One-line summary of the issue.

  • string

    Prose summary of the record, where one has been written.

  • TicketStatus

    Lifecycle of a support ticket. waiting means we are waiting on the customer.

  • TicketPriority

    Support ticket priority.

  • string | null

    What the ticket is about: billing, technical, data_quality, feature_request, other.

  • integer

    How many replies the thread holds.

  • string

    When the ticket was opened, ISO 8601.

  • string

    When the ticket last changed, ISO 8601.

  • string | null

    When it was closed, or null while it is open.

  • number

    Current page number

  • number

    Items per page

  • number

    Total matching records (Builder and above)

  • 400VALIDATION_ERRORValidation error
  • 401UNAUTHORIZEDAPI key required
  • 403FORBIDDENValid key, not permitted
  • 429RATE_LIMITEDRate limit exceeded
  • 500INTERNAL_ERRORUnexpected server error

Requires Builder tier or higher.

Tickets are sorted by created_at descending.

Alle Anfragelimits

Mindeststufe
Explorer+
Monatskontingent
200/mo
Anfragerate
10/min
Tageslimit
50

Die Werte gelten für die Mindeststufe dieses Endpunkts. Höhere Stufen erhöhen alle Limits.

Authentifizierung erforderlichExplorer+

Create Ticket

Opens a support ticket against your account. Requires a paid plan (Builder or above).

POST/v1/me/support

Explorer+

  • stringHeadererforderlich

    Ihr API-Schlüssel. Authorization: Bearer <key> wird ebenfalls akzeptiert.

application/json

  • stringerforderlich

    One-line summary of the issue.

  • stringerforderlich

    Prose summary of the record, where one has been written.

  • string

    What the ticket is about. Not a firearm or attachment category.

  • string

    Triage priority you are asking for. Staff may change it.

application/json

  • SupportTicket

    The response payload

  • string

    Opaque ticket id.

  • string

    One-line summary of the issue.

  • string

    Prose summary of the record, where one has been written.

  • TicketStatus

    Lifecycle of a support ticket. waiting means we are waiting on the customer.

  • TicketPriority

    Support ticket priority.

  • string | null

    What the ticket is about: billing, technical, data_quality, feature_request, other.

  • integer

    How many replies the thread holds.

  • string

    When the ticket was opened, ISO 8601.

  • string

    When the ticket last changed, ISO 8601.

  • string | null

    When it was closed, or null while it is open.

  • 400VALIDATION_ERRORValidation error
  • 401UNAUTHORIZEDAPI key required
  • 403FORBIDDENValid key, not permitted
  • 413PAYLOAD_TOO_LARGERequest body too large
  • 429RATE_LIMITEDRate limit exceeded
  • 500INTERNAL_ERRORUnexpected server error

Requires Builder tier or higher.

Valid priorities: low, normal, high, urgent. Valid categories: billing, technical, data_quality, feature_request, other.

High-priority tickets are reviewed within 1 business day.

Alle Anfragelimits

Mindeststufe
Explorer+
Monatskontingent
200/mo
Anfragerate
10/min
Tageslimit
50

Die Werte gelten für die Mindeststufe dieses Endpunkts. Höhere Stufen erhöhen alle Limits.

Authentifizierung erforderlichExplorer+

Get Ticket

Returns one of your tickets with its replies and attachments. Requires a paid plan (Builder or above).

GET/v1/me/support/{ticketId}

Explorer+

  • stringHeadererforderlich

    Ihr API-Schlüssel. Authorization: Bearer <key> wird ebenfalls akzeptiert.

  • stringerforderlich

    Support ticket id

    Beispiel

application/json

  • SupportTicket

    The response payload

  • string

    Opaque ticket id.

  • string

    One-line summary of the issue.

  • string

    Prose summary of the record, where one has been written.

  • TicketStatus

    Lifecycle of a support ticket. waiting means we are waiting on the customer.

  • TicketPriority

    Support ticket priority.

  • string | null

    What the ticket is about: billing, technical, data_quality, feature_request, other.

  • integer

    How many replies the thread holds.

  • string

    When the ticket was opened, ISO 8601.

  • string

    When the ticket last changed, ISO 8601.

  • string | null

    When it was closed, or null while it is open.

  • object[]

    Every reply on the ticket in the order it was written, staff-internal notes excluded.

  • integer

    Numeric id of the reply.

  • string

    Id of the ticket.

  • string

    Who wrote it: the customer or a staff member.

  • string

    The reply body.

  • string

    When the reply was recorded, ISO 8601 UTC.

  • object[]

    Files attached to the ticket or to one of its replies.

  • integer

    Numeric id of the attachment.

  • string

    Id of the ticket the file belongs to.

  • integer | null

    The reply the file was attached to, or null when it was attached to the ticket itself.

  • string

    Who uploaded it.

  • string

    The name the file was uploaded with.

  • string

    Storage key; download through the ticket attachment endpoint, never by constructing a URL from this.

  • integer

    Bytes.

  • string

    Media type as detected at upload.

  • string

    When the file was attached, ISO 8601 UTC.

  • 400VALIDATION_ERRORValidation error
  • 401UNAUTHORIZEDAPI key required
  • 403FORBIDDENValid key, not permitted
  • 404NOT_FOUNDResource not found
  • 429RATE_LIMITEDRate limit exceeded
  • 500INTERNAL_ERRORUnexpected server error

Requires Builder tier or higher.

You can only retrieve tickets created by your own API key.

Replies are sorted by created_at ascending (oldest first).

Alle Anfragelimits

Mindeststufe
Explorer+
Monatskontingent
200/mo
Anfragerate
10/min
Tageslimit
50

Die Werte gelten für die Mindeststufe dieses Endpunkts. Höhere Stufen erhöhen alle Limits.

Authentifizierung erforderlichExplorer+

Reply to Ticket

Adds a reply to one of your tickets. Requires a paid plan (Builder or above).

POST/v1/me/support/{ticketId}/replies

Explorer+

  • stringHeadererforderlich

    Ihr API-Schlüssel. Authorization: Bearer <key> wird ebenfalls akzeptiert.

  • stringerforderlich

    Support ticket id

    Beispiel

application/json

  • stringerforderlich

    The reply body. Plain text.

application/json

  • object

    The response payload.

  • integer

    Numeric id of the reply.

  • string

    Id of the ticket the reply was added to.

  • string

    The reply body, as sent.

  • string

    When the reply was recorded, ISO 8601 UTC.

  • 400VALIDATION_ERRORValidation error
  • 401UNAUTHORIZEDAPI key required
  • 403FORBIDDENValid key, not permitted
  • 404NOT_FOUNDResource not found
  • 413PAYLOAD_TOO_LARGERequest body too large
  • 429RATE_LIMITEDRate limit exceeded
  • 500INTERNAL_ERRORUnexpected server error

Requires Builder tier or higher.

Replies cannot be added to tickets with status closed.

You can only reply to tickets created by your own API key.

Alle Anfragelimits

Mindeststufe
Explorer+
Monatskontingent
200/mo
Anfragerate
10/min
Tageslimit
50

Die Werte gelten für die Mindeststufe dieses Endpunkts. Höhere Stufen erhöhen alle Limits.