Create Ticket
Opens a support ticket against your account. Requires a paid plan (Builder or above).
- stringheaderrequired
Your API key.
Authorization: Bearer <key>is accepted in its place.
- stringrequired
One-line summary of the issue.
- stringrequired
Prose summary of the record, where one has been written.
- string
What the ticket is about. Not a firearm or attachment category.
- string
Triage priority you are asking for. Staff may change it.
- SupportTicket
The response payload
- string
Opaque ticket id.
- string
One-line summary of the issue.
- string
Prose summary of the record, where one has been written.
- TicketStatus
Lifecycle of a support ticket.
waitingmeans we are waiting on the customer. - TicketPriority
Support ticket priority.
- string | null
What the ticket is about:
billing,technical,data_quality,feature_request,other. - integer
How many replies the thread holds.
- string
When the ticket was opened, ISO 8601.
- string
When the ticket last changed, ISO 8601.
- string | null
When it was closed, or null while it is open.
- 400
VALIDATION_ERRORValidation error - 401
UNAUTHORIZEDAPI key required - 403
FORBIDDENValid key, not permitted - 413
PAYLOAD_TOO_LARGERequest body too large - 429
RATE_LIMITEDRate limit exceeded - 500
INTERNAL_ERRORUnexpected server error
Requires Builder tier or higher.
Valid priorities: low, normal, high, urgent. Valid categories: billing, technical, data_quality, feature_request, other.
High-priority tickets are reviewed within 1 business day.
- Minimum tier
- Explorer+
- Monthly quota
- 200/mo
- Rate limit
- 10/min
- Daily cap
- 50
Figures shown are for this endpoint's minimum tier. Higher tiers raise every limit.