GunSpec

Support

Support tickets for the signed-in account. The same thread staff sees in the console, so a reply posted here reaches a person and their answer comes back on the ticket. Session-scoped (/v1/me/*).

Authentifizierung erforderlichExplorer+

client.support.create()

Open a ticket.

create(params: CreateTicketParams): Promise<APIResponse<SupportTicket>>
POST/v1/me/support

Explorer+

  • stringHeadererforderlich

    Ihr API-Schlüssel. Authorization: Bearer <key> wird ebenfalls akzeptiert.

application/json

  • stringerforderlich

    One-line summary of the issue.

  • stringerforderlich

    Prose summary of the record, where one has been written.

  • string

    What the ticket is about. Not a firearm or attachment category.

  • string

    Triage priority you are asking for. Staff may change it.

application/json

  • SupportTicket

    The response payload

  • string

    Opaque ticket id.

  • string

    One-line summary of the issue.

  • string

    Prose summary of the record, where one has been written.

  • TicketStatus

    Lifecycle of a support ticket. waiting means we are waiting on the customer.

  • TicketPriority

    Support ticket priority.

  • string | null

    What the ticket is about: billing, technical, data_quality, feature_request, other.

  • integer

    How many replies the thread holds.

  • string

    When the ticket was opened, ISO 8601.

  • string

    When the ticket last changed, ISO 8601.

  • string | null

    When it was closed, or null while it is open.

  • 400VALIDATION_ERRORValidation error
  • 401UNAUTHORIZEDAPI key required
  • 403FORBIDDENValid key, not permitted
  • 413PAYLOAD_TOO_LARGERequest body too large
  • 429RATE_LIMITEDRate limit exceeded
  • 500INTERNAL_ERRORUnexpected server error

Alle Anfragelimits

Mindeststufe
Explorer+
Monatskontingent
200/mo
Anfragerate
10/min
Tageslimit
50

Die Werte gelten für die Mindeststufe dieses Endpunkts. Höhere Stufen erhöhen alle Limits.